Members

The Membership Card is exclusive to Club members and members of the Somos River community.

You can request a replacement card by paying the applicable replacement fee.

To do so, follow this path: Menu > My Profile > Membership Card > Reprint There, you will need to complete the required information and submit your replacement card request for approval.

Once it is approved by the Club, you can select the delivery method and pay the applicable fee.

If you selected home delivery via Andreani courier, two delivery attempts will be made. If delivery is unsuccessful, Andreani will contact the phone number registered in your RiverID to arrange a third and final attempt. If delivery still cannot be completed, the card will be sent to the Andreani branch closest to your address, where it will be held for 60 days.

If you selected delivery to an Andreani branch, you will receive an email confirmation once the card arrives at the selected branch. It can only be collected by the cardholder upon presentation of a valid ID.

If you selected Moova express home delivery, you will be able to track the shipment through the tracking link available in the Membership Card section of your RiverID account.

For Andreani home delivery, it is not possible to request delivery to an address different from the one on your ID. If your ID address is not up to date, you must choose branch pickup.

For Moova express delivery, you may enter a different delivery address (as long as it is within the service area). To do so, please follow this path in RiverID: Menu > My Profile > Personal Details > My Addresses > Edit

There, you will find the option to add a new address. You must complete all the required fields, including a label for the address. You may only have one address per type.

The card will only be handed over to the cardholder, who must present their ID and provide the tracking number (available under Menu > My Profile > Membership Card).

Children under 13 may only collect their Membership Card by presenting their ID and must be accompanied by an adult.

After 90 days, the card will be returned to the Club, and you will have two months to collect it at the Member Service Center. After that period, your card will be destroyed, and you will need to restart the process through RiverID.

To enter the Club, you must be a member, have your membership fees up to date, and have created your profile in RiverID. Once your account has been created, you may enter using either your Membership Card or your current ID.

No, in that case you will not need to request a new card. In addition, this change will not affect your membership seniority.

Please note that you can only downgrade to a lower category once per year.

Yes, in this case you must request a card reprint to replace your previous one. You can do this from your account on the RiverID platform. Once the reprint request has been approved by the Club, you will be able to select a delivery option and complete the payment.